Every turnover includes a documented pass — timestamped photos of furniture, appliances, walls and outdoor spaces — filed before the next guest checks in. If something's broken, stained or missing, Scottsdale STR Cleaning gives the host dated evidence on file, not a guest's word against a fuzzy memory of how the unit looked before.
A security deposit dispute usually comes down to timing: a photo dated to the turnover after a guest's stay beats a claim that 'it was already like that,' but only if the photo exists and matches the date. Scottsdale STR Cleaning documents each property at every turnover — not just the visits where something looks off — so there's a baseline on file before a dispute happens, instead of a scramble to reconstruct one after. The same standard applies across all 10 of the areas this business services.
The report is tied to the same visit as the clean itself, which matters because nothing sits between when damage is found and when a host hears about it. A cracked tile or a missing lamp gets flagged the day it's found, not batched into a summary that surfaces three turnovers later when it's no longer clear which guest caused it.
What counts as damage versus normal wear?
A worn couch cushion after two years of guest traffic isn't damage — it's the cost of running a short-term rental, and it doesn't make the report. What gets flagged is specific: a cigarette burn, a cracked tile, a missing remote, water staining under a sink. Padding a report with normal wear just trains a host to stop reading it, which defeats the point of sending one.
Does this replace what I already do for security deposits or platform claims?
No — Scottsdale STR Cleaning doesn't file claims with Airbnb or Vrbo on a host's behalf. What the report provides is the dated documentation a host needs to file a claim themselves: before-and-after images tied to a specific turnover date, so the timeline doesn't depend on memory weeks after the fact.
Reports get filed the same day, out of the same Redfield Road office every other service runs from. That habit is part of what's behind the business's 4.8 rating across 77 reviews — hosts notice when an operator tells them what's wrong, not just when everything's fine.
Do you take photos even when nothing looks damaged?
Yes — every turnover gets the documented pass, not just the visits where something looks off. The point is having a baseline on file before a dispute happens, not reconstructing one afterward.
Will you file a claim with Airbnb or Vrbo for me?
No — Scottsdale STR Cleaning isn't a party to the platform's claims process. The report gives you the dated photos and notes to file the claim yourself.
What if a cleaner finds something urgent, like a leak?
That gets flagged the same day rather than waiting for the standard report to go out — a water leak or safety issue doesn't sit in a queue behind cosmetic notes.