Guest damage is handled between you and the guest, or through your host-protection or security-deposit coverage — not the cleaning crew. Scottsdale STR Cleaning's team is often first to spot it during a turnover and can flag it same-day, since turns run seven days a week, 24 hours a day — call to report what's found.
Who actually pays for the damage?
Not the cleaning company. Repair and replacement costs run through the coverage already built into short-term rental hosting — your platform's host-protection program or the guest's security deposit — because that's what those programs exist for. A turnover cleaner's job is to notice and report, not to underwrite the repair.
What does Scottsdale STR Cleaning do when it finds damage?
Because turnovers run seven days a week, 24 hours a day, the crew is usually in a unit within hours of a guest checking out — which makes them one of the first people to see anything broken, stained, or missing. Call (928) 599-4446 to report what's found so you can start the claim while the timeline is still clear.
Does the turnover fee cover repairs?
No. The turnover fee — published local rates for STR cleaning run $75–$400 — pays for cleaning the unit, not fixing or replacing anything in it. Repair costs are a separate conversation with your guest, your host-protection program, or your insurer.
Will I be charged extra if the crew reports damage?
No — reporting what's found during the turnover is part of the service, not a billable extra. The turnover fee, typically $75–$400 in published local rates, covers cleaning only.
How fast will I find out about damage?
Usually the same day. Turnovers run seven days a week, 24 hours a day, so if the crew is in your unit today, you'll hear about anything they flag today rather than days later.
What if damage isn't noticed until the next guest checks in?
It gets harder to pin down which stay caused it, which is exactly why flagging issues at turnover — not after — matters. Reporting damage the same day it's found keeps the timeline clear for a claim.